Shipping policy

Shipping Policy

Last Updated: March 20, 2025

This Shipping Policy outlines how We Are Resistance W.A.R. ("we," "us," or "our") handles shipping for orders placed on www.weareresistance.shop (the "Site"). By purchasing from us, you agree to this policy, our Terms of Service, and Refund Policy.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (Monday-Friday, excluding U.S. holidays) from the date of purchase, subject to payment verification and product availability.
  • Delays: We may extend processing times during high-volume periods (e.g., holidays, sales) or due to unforeseen circumstances (e.g., inventory issues). We’ll notify you via email if delays exceed 5 business days.
  • Confirmation: You’ll receive an order confirmation email once processed, followed by a shipping confirmation with tracking details when shipped.

2. Shipping Rates and Options

  • Rates: Shipping costs are calculated at checkout based on weight, destination, and selected method. Rates are provided by our carriers (e.g., USPS, UPS, FedEx) and may include handling fees.
  • Options: We offer [INSERT OPTIONS, e.g., Standard (3-7 business days), Expedited (1-3 business days)] within the U.S. International options vary by region. Available methods appear at checkout.
  • Free Shipping: We may offer free shipping promotions, subject to minimum order values or specific regions, as noted at checkout.

3. Shipping Destinations

  • Domestic: We ship to all 50 U.S. states, including APO/FPO addresses.
  • International: We ship to [INSERT COUNTRIES, e.g., Canada, UK, EU, Australia—or "select countries as listed at checkout"]. Some regions may be excluded due to carrier restrictions or legal prohibitions.
  • Restrictions: We don’t ship to P.O. boxes for expedited methods or where prohibited by law (e.g., embargoed countries).

4. Delivery Timeframes

  • Domestic: Delivery typically takes 3-7 business days after shipment, depending on method and location. Remote areas may take longer.
  • International: Delivery ranges from 7-21 business days, subject to customs processing and local postal services.
  • Estimates: Timeframes are estimates, not guarantees. Delays due to weather, carrier issues, or customs are beyond our control. Check your tracking link for updates.

5. Tracking Your Order

  • A tracking number is provided via email once your order ships. Use it on the carrier’s website (e.g., USPS.com) to monitor progress. Contact us at w.a.r.weareresistance@gmail.com if tracking isn’t received within 5 business days of order confirmation.

6. Shipping Address Accuracy

  • Your Responsibility: You must provide a complete, accurate shipping address at checkout. We’re not liable for delays, losses, or costs from incorrect addresses (e.g., missing apartment numbers).
  • Corrections: Address changes must be requested via w.a.r.weareresistance@gmail.com before shipping. Post-shipment changes depend on carrier approval and may incur fees.

7. Lost or Delayed Shipments

  • Lost Packages: If tracking shows no movement for 10 business days (domestic) or 20 business days (international), email us at w.a.r.weareresistance@gmail.com with your order number. We’ll file a claim with the carrier and, if confirmed lost, offer a replacement or refund per our Refund Policy.
  • Delays: We’re not responsible for carrier delays beyond our control. Contact the carrier first, then us if unresolved after 15 business days (domestic) or 30 business days (international).
  • Proof of Loss: Claims require your cooperation (e.g., verifying address). We may deny claims if tracking shows delivery.

8. Damaged or Defective Shipments

  • Inspect packages upon arrival. Report damage or defects within 48 hours of delivery to w.a.r.weareresistance@gmail.com with photos and order details. We’ll assess and provide a resolution (replacement or refund) per our Refund Policy. Late reports may be denied.

9. International Shipping Considerations

  • Customs Fees: You’re responsible for all duties, taxes, and fees imposed by your country. We don’t calculate or cover these—check local regulations.
  • Customs Delays: We’re not liable for delays or seizures by customs authorities. Refused packages returned to us may incur return shipping costs deducted from your refund.
  • Documentation: We provide accurate customs forms but aren’t responsible for errors by carriers or authorities.

10. Unclaimed or Undeliverable Packages

  • Unclaimed: Packages unclaimed after carrier attempts (typically 15 days) or held at facilities may be returned to us. We’ll refund the order minus shipping/return costs, per our Refund Policy.
  • Undeliverable: If returned due to address errors or refusal, we’ll refund minus all shipping fees or reship at your expense.

11. Shipping Insurance

  • Optional insurance may be offered at checkout for high-value orders. Without it, we’re not liable for loss or damage beyond carrier limits (e.g., USPS’s $100 max). Claims require your cooperation with us and the carrier.

12. Limitations of Liability

  • We’re not liable for shipping issues beyond our control (e.g., carrier errors, natural disasters, customs). Our liability is capped at the purchase price of the affected order, per our Terms of Service. Lost/damaged claims are subject to carrier investigation timelines (typically 7-30 days).

13. Contact Us

For shipping questions or issues, email w.a.r.weareresistance@gmail.com with your order number. Response time is 1-2 business days.
We Are Resistance W.A.R.
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